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Shortly after the COVID-19 pandemic first struck in 2020, the “Great Resignation” began. Initially this was concentrated in the hospitality industry but soon spread across most industries around the country. The financial services industry was also impacted by this trend, both directly and indirectly.
The direct impacts resulted in custodians facing staffing shortages in their back offices, which led to dramatically increased hold times when calling, as well as longer processing times. Indirectly, personnel shortages in the transportation industry have led to longer delivery times for items delivered through the US Postal Service, as well as overnight shipping.
EQIS is proud of its ability to retain employees and continues to have ample experienced and professional staff to support you and your team. We are experiencing significantly longer phone hold times at custodians, and that is why you employ EQIS to contact them on your behalf. Instead of having clients mail checks to fund their managed account, ask EQIS how to establish bank instructions so funding can occur electronically. Similarly, when your clients need to withdraw funds, ask EQIS how to expedite this via a bank wire or ACH transfer.
We encourage you to leverage EQIS to help you focus on your clients. This is another way that EQIS continues to work to make it easier to do business.
If you have questions about accessing your client’s RMD calculations, please contact Advisor Services at support@EQIS.com or 800-949-9936 and then press 2.
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Freedom Advisors offers a turnkey asset management platform (TAMP) with a complete portfolio management solution, comprehensive outsourcing of operations, and high-touch service to help advisors run efficient practices and deliver superior outcomes for their clients.
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